Frequently Asked Questions

Everything you need to know about your next piece of ice.

What materials are used in Icecartel jewelry?

We specialize in high-quality moissanite diamonds and 925 sterling silver or solid gold. Every piece is crafted to pass diamond testers and maintain long-lasting brilliance.

How long does shipping take?

Standard shipping typically takes 7-12 business days, while express shipping takes 3-5 business days. Custom orders require an additional 2-3 weeks for production.

Do you offer a warranty on your products?

Yes, all Icecartel jewelry comes with a 12-month warranty covering manufacturing defects. We stand behind the craftsmanship of every item we ship.

Can I return my order if I'm not satisfied?

We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces are final sale and cannot be returned.

How do I track my order?

Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible buy-now-pay-later options such as Klarna and Affirm for a seamless checkout experience.